GENERAL WARRANTY
All RMZ Lockers brand products are warranted for a period of 2 years from the time of delivery under normal use and maintenance against any manufacturing defect that affects their functionality. The buyer should always prove the ownership of the product purchased by invoice or receipt. From 6 months after delivery, even within 2 years, the buyer should prove that the defect/noncompliance already existed prior to delivery.
These guarantees are granted under normal use and service conditions against any manufacturing defect that affects the functionality of the products. This warranty does not cover defects and flaws resulting from the passage of time or wear and tear caused by the use. As an example, this warranty does not cover rusting, scratches, chipping and peeling paint, and grazers due to the use and unproper destination of such products, etc
In case of non-compliance according to what has been said, to proceed with the complaint, contact us immediately. If after the review of the product it is found to treat a defect in the manufacturing process of our product, only RMZ Lockers may determine the option to repair, replace or reduce the price of the product, in response to the disproportionate and/or inability to proceed with the implementation of either option.
DO NOT FORGET to keep the bill of sale/receipt of product sales. Note that it is imperative to attach explanatory photographs of the claimed defect, showing the full product, and different damage/non-compliances seeking to rely on each non-compliant product. Photos must be taken from various angles so we can investigate the incidence and a brief explanation of why and how the event occurred (preferably by email).
ADDITIONAL CONSIDERATIONS
Transport costs for repair or replacement shall be borne by the buyer.
Defects resulting from intentional damage, negligence or misuse will void the warranty.
It expressly disclaims any liability for incidental damages. The assurance provided by this document is limited to the value of the product.
To the extent permitted by applicable law, this document excludes any implied warranty.
CARE AND MAINTENANCE
Notice the warnings and follow at all times the instructions of use of the product. If in doubt, check our website www.rmzlockers.com, or contact our Customer Service.
To clean the products use a clean and soft cloth. Do not use acidic or alkaline cleaning materials. Use only soft cloth for wiping and polishing, never use sponges or metal scrubs.
Avoid prolonged contact with wet cloth, because they can be absorbed by the product and lead to rust. These products are suitable for permanent indoor use only, outdoor use is not suitable.
In case of products with scratches or small spots of rust due to a lack of care in the maintenance, they can be slightly repaired by using soft damp cloth to remove rust stains.
To maximize the useful life of the product store it in a place protected from humidity.
